Payment Terms


Reservations In order to make a reservation, you must fill in the Reservation Form on our website and provide your credit card details. All foreign currencies will be automatically converted to the local rupiah currency of Indonesia

Cancellation Policy

Cancellations during low season will be subject to a 100% penalty on the deposited amount if made more than 03 days before the arrival date. In addition, we cannot refund payments made for bookings during high and peak seasons, and bookings made through online sites or travel agencies will be subject to those firmsâ?? individual cancellation policies.


Puteri Gunung Hotel cannot accept responsibility for loss or damage to any property or personal items or equipment belonging to guests during their stay with us, including during any activities or excursions you may be involved in around lembang. We also cannot accept responsibility for any delays, expenses or inconveniences caused by events we cannot control â?? such as the late arrival of international flights, fires, floods, severe weather events, civil disturbances, acts of God, acts of Government or the failure of any kinds of equipment or machinery.

Bank Account

Account Name : Vista Parindo PT

Account Number : 137-283-6088
Bank Name : BCA (Bank Central Asia)


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